Follow

Reset Polycom Phone to Factory Default

Reset Polycom Phone to Factory Default

If you are experiencing connectivity issues or configuration issues with your Polycom phone, here are step by step instructions on how to reset the device to factory default, upgrade the firmware and pull an updated configuration. We suggest contacting the Helpdesk prior to doing a factory reset on your device.

 

  • Hit the Home button to the right of the round selection keys in the middle of your phone.

home_button.jpg

  • Go to Settings

polycom_settings.png

  • Go to Advanced

polycom_advanced.png

  • Use 649 as the passcode when prompted and then choose the Enter option

polycom_password.png

  • Choose Administration Settings

polycom_admin_settings.png

  • Choose Reset to Defaults

polycom_reset_to_default.png

  • Choose Reset To Factory

polycom_reset_to_factory.png   final_check.png

  •  Your phone will reboot several times and should have a valid configuration once completed.

 

0 Comments

Please sign in to leave a comment.